Reason: Didn't use the correct template file
1. Open the software (HD2016 / HD2018 / HDPlayer) on the windows computer
2. Click "File" - "Open", in the open window, choose the template screen file located in the USB.
3. Delete the previous wrong screen
4. Edit the messages
5. Send the programs to the sign by wireless or USB.
PS: if the screen file had been overwritten, please send an email to firstname.lastname@example.org with your order ID. We will send the template file to you.